Frequently Asked Questio ns

My Dad’s Birthday My husband and I were at a loss trying to think what to send my dad for his 77th birthday. My dad loves ice cream and cookies. Your ice cream cake was perfect! We sent him the small birthday party. He was absolutely flabbergasted and thrilled with it. I’ve never heard him so tickled; he actually giggled. He couldn’t stop talking about the cake and all the trimmings. This was the best present we could have given him. Thank you so much! Cindy Woodbridge, VA

Q: How does the ice cream stay frozen?

Thanks to the “magic” of dry ice combined with specialized insulated packaging, our ice cream arrives perfectly frozen and ready to enjoy. The temperature inside the package is -109.3F!

Q: How long will ice cream remain frozen?

Even in the toughest climates and environments, our packages stay frozen rock-solid for up to 4 days.

Q: What happens if the ice cream melts?

Although this happens very rarely, we will gladly re-ship the package or completely refund your purchase price. Guaranteed, no questions asked.

Q: Can I have the package delivered on a specific day (as with birthdays or anniversaries)?

Yes! You pick the date – we’ll get it there.

Q: How do I know which shipping option to choose?

We will automatically choose the most economical shipping method based upon your desired delivery date. Please visit Shipping (LINK) for further details.

Q: How far in advance should I place my order?

You can place your order whenever you like, although we can typically use lower-priced shipping options if you order ahead of time.

Q: Can I have it delivered the next day?

Yes, we ship overnight via UPS to any address in the United States (residential or commercial).

Just received a Santa cake as a holiday gift for my family and we all just loved it. Can't wait to pass information on to everyone I know that can us new gift ideas. Thanks for a job well done! Mdorazio Wilmington, DE